Last updated: July, 2026
Once a compound has been distributed, custody transfer compromises material control and purity verification. For that reason, compounds cannot be accepted for return or exchange once they have left our facility.
- Limited Exceptions
We will review a claim on a case-by-case basis in two situations only. First, if a lot arrives visibly damaged in transit. Second, if a lot fails to match the identity or purity stated on its Certificate of Analysis. These are the only conditions under which a replacement or refund may be issued.
- How to File a Claim
To file a claim under either exception, contact us at orders@nume-wellness.com within one (1) day of delivery. Include your order number, the lot number, and clear photographs or documentation supporting the claim. Do not discard the packaging or the lot until the claim is resolved.
- Resolution
If a claim is verified, we will issue a replacement lot or a refund at our discretion. Approved refunds are returned to the original payment method within five (5) business days of resolution.
- Order Cancellation
Orders may be canceled for a full refund only before dispatch. Once an order has entered processing or left our facility, it can no longer be canceled and falls under the general return position above.
- Non-Qualifying Claims
Claims based on improper storage or handling after delivery, buyer error, or a change of intent do not qualify for a refund or replacement. Responsibility for correct storage passes to you on delivery.
